1. Data Controller
The controller of your personal data is Fikek — Tomasz Zieliński, ul. Orła Białego 3/53, 61-251 Poznań, Poland, VAT ID: PL7822972081, REGON: 545230034.
For matters regarding personal data protection, you can contact us at: contact@fikek.store.
2. Scope and purpose of data processing
We process your personal data for the following purposes:
- fulfilling orders and concluded sales agreements (Art. 6(1)(b) GDPR),
- issuing accounting documents and fulfilling tax obligations (Art. 6(1)(c) GDPR),
- handling complaints and returns (Art. 6(1)(b) and (c) GDPR),
- contact regarding your order (Art. 6(1)(b) GDPR).
The scope of processed data includes, among others: name, delivery address, e-mail address, phone number, and — for businesses — company details and VAT ID.
3. Data recipients
Your data may be shared with entities that support us in fulfilling orders, in particular:
- the payment provider PayPro S.A. (Przelewy24) — for processing payments,
- the payment provider Stripe Payments Europe, Ltd. — for processing payments in EUR,
- courier and logistics companies (InPost, DPD, DHL, Orlen Paczka, Poczta Polska) — for delivery,
- the accounting office — for bookkeeping,
- the hosting service provider (OVH Sp. z o.o.),
- the analytics provider Google Ireland Ltd. (Google Analytics 4) — only with your consent,
- the live chat service provider Tidio Poland Sp. z o.o. / Tidio LLC — only with your consent.
4. Data retention period
Data related to orders is stored for the period required by tax law (generally 5 years counting from the end of the year in which the transaction took place).
5. Your rights
You have the right to:
- access your data and receive a copy of it,
- rectify (correct) your data,
- erase your data,
- restrict processing,
- data portability,
- object to processing,
- lodge a complaint with the President of the Personal Data Protection Office (UODO).
6. Cookies and tracking technologies
The Store uses cookies and similar technologies, which we divide into the following categories:
- Necessary — required for the proper functioning of the Store (including maintaining the session and cart contents). These do not require consent.
- Analytics — we use Google Analytics 4 (Google Ireland Ltd.) to analyse traffic and how the Store is used. We apply IP address anonymisation. These cookies are activated only after you give your consent (Art. 6(1)(a) GDPR).
- Marketing / functional — we use Tidio (Tidio Poland Sp. z o.o.) to provide live chat support. These cookies are activated only after you give your consent (Art. 6(1)(a) GDPR).
You can change or withdraw your consent at any time using the cookie settings available in the site footer, as well as manage cookies in your browser settings.
7. Data transfers outside the European Economic Area (EEA)
Due to the use of Google Analytics and Tidio tools, your data may be transferred to third countries (including the United States). Such transfers are carried out on the basis of Standard Contractual Clauses approved by the European Commission and the Data Privacy Framework mechanism, ensuring an adequate level of data protection.
8. Final provisions
Providing personal data is voluntary but necessary to complete an order. We reserve the right to change this Privacy Policy — the current version is always available on this page.
